Order Management
Overview
The ESupport portal (https://esupport.ecommerce.noventiq.com/) allows your technical support managers to process orders.
ESupport features:
- Search orders
- View order data
- Get order documents
- Manage auto-renewable subscriptions: cancel or resume
- Resend product license information
- Create refund requests
You have access only to the orders placed using your checkout page.
Portal Access
Gaining access to order management depends on how your checkout page was created (via the Merchant Portal or not):