Order management overview

You can go to the ESupport portal through tab Orders in the Merchant Portal. More details on this option.

Connect Additional Accounts
You can grant access to the ESupport portal to additional users on your end (e.g., your customer support specialists). However, they will only have access to the order management functions. They will not have access to the Merchant Portal.

For this purpose, send a request to our support team. In the request, provide the email addresses of the users to whom you want to grant access. The data for accessing the portal (login, password) is automatically sent to the user's email address after their account has been created.

To enter the ESupport portal, the users for whom additional accounts have been created, must authorize via the direct link (https://esupport.ecommerce.noventiq.com/).

To get access, contact our support team and provide the following data:

• The email of the users who need access to the Esupport portal

• If you have several checkout pages, specify the ones you want your users to have access to. You can divide the users into groups so that each group can only work with a specific checkout page

The data for accessing the portal (login, password) is automatically sent to the user's email address after their account has been created.