To refund a payment, a refund request has to be created. It can be executed:
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Using the request to create refund requests (enabled independently).
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Through the Esupport portal.
Refund requests are processed manually. For each method of creating a refund request, it is possible to obtain refund notifications. See the links above.
You can also check the payment status via the request used for obtaining payment information.
After a full refund is complete, the payment status in Noventiq Payments changes to "deleted". When accessing the payment form via payment_url an empty page is displayed.
Noventiq Payments
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