Tickets Statuses
In List of tickets and detailed page for each ticket you will see different Ticket statuses. Here we describe what all of them mean.
- Open - ticket is open and awaiting for an engineer to start working on it
- Work in progress - engineer is working on your request
- Pending Customer - we are waiting for some additional details from your side
- Pending Change - to solve your request, new Change request was initiated and we're awaiting for it to be implemented
- Pending vendor - Case was escalated to OEM and we're working with them to solve your request
- Resolved - your request is resolved
- Closed - your request is closed