Processing Refunds

To refund a payment, a refund request has to be created. It can be executed:

• Using the request to create refund requests (enabled independently).
• Through the Esupport portal.

Refund requests are processed manually. For each method of creating a refund request, it is possible to obtain refund notifications. See the links above.

You can also check the payment status via the request used for obtaining payment information.

After a full refund is complete, the payment status in Noventiq Payments changes to "deleted". When accessing the payment form via payment_url an empty page is displayed.