Payment Statuses

During processing, orders can have the following statuses:

  • Not paid - this status is assigned to an order immediately after its creation. 
  • Paid - this status is assigned after successful payment. An status remains Not paid, if an error occurs during payment processing.
  • Deleted - this status is assigned in the following cases:
    • Unpaid payment cancelled - automatic cancellation is executed if an order remains unpaid within 90 days from the date of its creation.
    • Order fully refunded - customers can request their paid orders to be refunded by contacting the support team or by disputing order charges (Chargeback). Each case is decided individually.
  • Terminated - technical status assigned, for example, to deleted test payments. Such orders are not exported to reports, statistics, etc.