Payment Statuses
Main Statuses
During processing, orders can have the following statuses:
- Not paid - this status is assigned to an order immediately after its creation.
- Paid - this status is assigned after successful payment. An status remains Not paid, if an error occurs during payment processing.
- Deleted - this status is assigned in the following cases:
- Unpaid payment cancelled - an order having status Not paid can be cancelled by the customer (upon request to the technical support), by you (using the ESupport portal), automatically (if the order has not been paid within N days from the date of its creation, where N = 90 by default).
- Order fully refunded - customers can request their paid orders to be refunded by contacting the support team or by disputing order charges (Chargeback). Each case is decided individually.
- Terminated - technical status assigned, for example, to deleted test payments. Such orders are not exported to reports, statistics, etc.