In the Normal change management process, where the process is the most complex, we have 7 stages:
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Open – newly logged change request.
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Planning – planning of the change roll-out and roll-back, risks and impact assessment.
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Awaiting approval – peer review and internal approval of the change request reasons, roll-out and roll-back plan.
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Client Authorization – approval for the change from Customer’s CAB
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Pending release – Change implementation
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Pending review – post-implementation review of the change results.
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Closed/Cancelled – after all the activities above are done, change is closed. There is an option to cancel the change, but it is allowed only before the change is approved.
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