Tickets Statuses
In List of tickets and detailed page for each ticket you will see different Ticket statuses. Here we describe what all of them mean.
Open - ticket is open and awaiting for an engineer to start working on it
Work in progress - engineer is working on your request
Pending Customer - we are waiting for some additional details from your side
Pending Change - to solve your request, new Change request was initiated and we're awaiting for it to be implemented
Pending vendor - Case was escalated to OEM and we're working with them to solve your request
Resolved - your request is resolved
Closed - your request is closed
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