[{"id":"ci_0df2707d8f1b5f0712b601635c165dd1b309c5f6734555c852b71d9abd53d3ae","title":"Visão geral","path":"/pt-BR/support/latest/overview","children":[]},{"id":"ci_02dfd037a88a05018230c2a9a19228a30ecb8ea02be834994b8f0cb6b52b05ec","title":"Registro e página inicial","path":"/pt-BR/support/latest/registration-and-home-page","children":[]},{"id":"ci_dc1785ff8115057da7a6f972fb2fdb648888c6374448ab558de7434a195a6501","title":"Glossário e Definições","path":"/pt-BR/support/latest/glossary-and-definitions","children":[{"id":"ci_db235fbc36d3f4a35d5df7ffb12013e5fee233cecbf60a275db1b9ada76b8338","title":"Incidente vs Solicitação de Serviço","path":"/pt-BR/support/latest/incident-vs-service-request","children":[]},{"id":"ci_62af27fe9eac06fd87d95a77294bf75fa49d88767c8a99cc746482be3396a7c4","title":"Definições de prioridade","path":"/pt-BR/support/latest/priorities-definitions","children":[]},{"id":"ci_7d015d739d2e79d235626ccf9043e14601a5d4a78930d36be75b43e00671b301","title":"Tempo de resposta e resolução","path":"/pt-BR/support/latest/response-resolution-time","children":[]},{"id":"ci_f0a9d0acad7436a735f98222580b47f3add98d464847e4e84ac8502ffa563135","title":"Status do aplicativo","path":"/pt-BR/support/latest/tickets-statuses","children":[]}]},{"id":"ci_459ad7fee18e98def55813d4aae72307c6a740d1c02469130dd1b782bd1faf4f","title":"Nova criação de solicitações","path":"/pt-BR/support/latest/new-ticket-creation","children":[{"id":"ci_0f0d4e9c1aa5efac3092d14a38839fb592783ea38890866039a2f3dfdc9ba71d","title":"Solicitação de incidente ou serviço","path":"/pt-BR/support/latest/incident-or-service-request","children":[]},{"id":"ci_dc364748d4c503faa1bf6d0c6fac3342bd14ba0fafb8873df42d9018dbc95858","title":"Incidente crítico","path":"/pt-BR/support/latest/critical-incident","children":[]}]},{"id":"ci_2ad941391e09ce5c15e93aecb48c6f42c6b315fb811b084259b5ceafc881ec07","title":"Gestão de Mudanças","path":"/pt-BR/support/latest/requests-for-change","children":[{"id":"ci_8477303ecefff944c8b7173e4a46b6143e4114751d163c8b7c3ce04ddc695bfb","title":"Visão geral da gestão de mudanças","path":"/pt-BR/support/latest/change-requests-overview","children":[]},{"id":"ci_3860f81a9e122b6814a6fc794cbfb029ae2ef01e34351770a33e88f11a3ac1cd","title":"Ciclo de vida de uma solicitação de mudança","path":"/pt-BR/support/latest/change-lifecycle","children":[]},{"id":"ci_eb8e2b4f2ef31ad8d7a93c3d692866691c5922b23ac0af865935eecaeaae5f29","title":"Lista de mudanças","path":"/pt-BR/support/latest/list-of-changes","children":[]},{"id":"ci_f00ebf1e08185bcd4b0acffb7bfd55780ef65cf349fcd31e773290272ecbb934","title":"Página detalhada","path":"/pt-BR/support/latest/detailed-page","children":[]},{"id":"ci_0ae3f08461e105a6e68047c5dcedde51cbf574595d1e5dc3c6ff97f043d04aa0","title":"Aprovação de alterações","path":"/pt-BR/support/latest/change-approval","children":[]}]},{"id":"ci_ebf096c79207723bc0c191600491f10f2705ea335e31e30c9d4852826a937882","title":"Lista de Solicitações e Comunicações","path":"/pt-BR/support/latest/tickets-list-and-communications","children":[]},{"id":"ci_2aaabd3340636232f243877fba721d2ebc2c9a198fe04bfd6c7d0d0804f5fad4","title":"Encuesta de satisfacción","path":"/pt-BR/support/latest/satisfaction-survey","children":[]},{"id":"ci_7d71e95c73c7af7146d3ef4a1b1b522e0ba173775f6014c0a9b149dedb79538c","title":"Relatórios","path":"/pt-BR/support/latest/reports","children":[]},{"id":"ci_41e16214f116861c5fb3b051cb78f579eab1f32e849721a7a8a0c04884450a2b","title":"Perguntas Frequentes","path":"/pt-BR/support/latest/faq","children":[{"id":"ci_35ade0e51abb084ff6235a52a094bdc37ce3ec0bdca17861811113f4f8d0a2f9","title":"Q&A","path":"/pt-BR/support/latest/q-a","children":[]},{"id":"ci_f3a8d8a063deff6659990ca05c72dfa044de93808d5048e0c0621d9193001459","title":"Aceite a oferta do Azure Marketplace","path":"/pt-BR/support/latest/accept-the-azure-marketplace-offer","children":[]}]}]