Change Lifecycle

In the Normal change management process, where the process is the most complex, we have 7 stages:

1. Open – newly logged change request.
2. Planning – planning of the change roll-out and roll-back, risks and impact assessment.
3. Awaiting approval – peer review and internal approval of the change request reasons, roll-out and roll-back plan.
4. Client Authorization – approval for the change from Customer’s CAB
5. Pending release – Change implementation
6. Pending review – post-implementation review of the change results.
7. Closed/Cancelled – after all the activities above are done, change is closed. There is an option to cancel the change, but it is allowed only before the change is approved.