[{"id":"ci_b0a2456988024f73c0e0af51790dddb9808284ebefd0123b164fe903e6720637","title":"Visión general","path":"/es-PE/support/latest/overview","children":[]},{"id":"ci_52983b5d990fdc24dbb295a92cfc97ce74bb1e1640b27a26ba372cf0e795d482","title":"Registro y página de inicio","path":"/es-PE/support/latest/registration-and-home-page","children":[]},{"id":"ci_6c7bc82aa7a912b3e722be66d8d7f71fcdd1d34cd7f01b759e18fbfec28872cc","title":"Glosario y Definiciones","path":"/es-PE/support/latest/glossary-and-definitions","children":[{"id":"ci_c1e2296cfb090297f03aa2f0b766d55f9c64ad01632b4f1aae0f4cafcae1d0fb","title":"Incidente vs Solicitud de Servicio","path":"/es-PE/support/latest/incident-vs-service-request","children":[]},{"id":"ci_eff014ae4c61d9c46b29659024b047f01e7ac66683b441fe7fc82820125b99c6","title":"Definiciones de prioridades","path":"/es-PE/support/latest/priorities-definitions","children":[]},{"id":"ci_61b5b0c3031bc3dfb035f3ff60e6a56cef9fc40336d94561aed776878339b1e7","title":"Tiempo de respuesta y resolución","path":"/es-PE/support/latest/response-resolution-time","children":[]},{"id":"ci_9a0cfa2b5a60bcf7e3bad67fc8e8eb79b16c0427ee26358c1e6b65ca1ffa99d7","title":"Estados de las solicitudes","path":"/es-PE/support/latest/tickets-statuses","children":[]}]},{"id":"ci_baff75cbd44d5fbf40a8e3b7f2f9ee36d49ed28861c3d0fd6cf5ffcd1d2374ed","title":"Nueva creación de solicitudes","path":"/es-PE/support/latest/new-ticket-creation","children":[{"id":"ci_a1aa7f4847519ef02b1e65055c54854585851a474f8f755321eaa4f5a16eb9c1","title":"Solicitud de incidente o servicio","path":"/es-PE/support/latest/incident-or-service-request","children":[]},{"id":"ci_495b63f51a58cbfb0310dc044e0bd5a9b0a917a85bf7dc5061535e966fef9d5f","title":"Incidente crítico","path":"/es-PE/support/latest/critical-incident","children":[]}]},{"id":"ci_d3923ec60189281d42ddcc5c9aaa2d1ce756483ea3cfbfc81091a7318b27821d","title":"La Gestión del Cambio","path":"/es-PE/support/latest/requests-for-change","children":[{"id":"ci_f21efb3e03c2029d27ce8d411703b188da998915f11fcb14bc623e5e80eed171","title":"Visión general de la gestión del cambio","path":"/es-PE/support/latest/change-requests-overview","children":[]},{"id":"ci_25a7eb17c4c5f6de7e57846aeb461788979da4db24e76b3b24bfefce2561d44a","title":"Ciclo de vida de una solicitud de cambio","path":"/es-PE/support/latest/change-lifecycle","children":[]},{"id":"ci_75172a9ece1fe4625bac2e22c16322ac43b37086762736d67760d53f18e37cbf","title":"Lista de cambios","path":"/es-PE/support/latest/list-of-changes","children":[]},{"id":"ci_37faf71c10350585772d0cac6b4c38fa55720e69da2d82a41669cf2d5c53daea","title":"Página detallada","path":"/es-PE/support/latest/detailed-page","children":[]},{"id":"ci_84c074bc6d4bf3b17984e80f2a4124fed59321d5bdb1a04a6324ead44a8658b5","title":"Aprobación de cambios","path":"/es-PE/support/latest/change-approval","children":[]}]},{"id":"ci_d422435c6bba0295829d681317466a85c7fcedd8ae33333df03fc691747ed317","title":"Lista de Solicitudes y Comunicaciones","path":"/es-PE/support/latest/tickets-list-and-communications","children":[]},{"id":"ci_40d8e4dd3f509ba1544a4083685d284a6ab31fceea8f5e5adc163c11a1d8a3b6","title":"Encuesta de satisfacción","path":"/es-PE/support/latest/satisfaction-survey","children":[]},{"id":"ci_d6f64b0221ccc8f560955f0d8c2417d66373e17d6ad98b5542ced3ba8de73d7b","title":"Informes","path":"/es-PE/support/latest/reports","children":[]},{"id":"ci_986ed16530dedbeb4a646f068d0e29000a2c6bab66fd9be40225fd5bc216d05e","title":"Preguntas Frecuente","path":"/es-PE/support/latest/faq","children":[{"id":"ci_119da842b26d03d37fe580ca1588a36d22d5aee73581b95e1ffaa4d432703a77","title":"Q&A","path":"/es-PE/support/latest/q-a","children":[]},{"id":"ci_be7c7fc2d91594edbdfe4e0f4a46c8d632fcfb5d6edb2fd91e8c222f97b41b59","title":"Acepte la oferta de Azure Marketplace","path":"/es-PE/support/latest/accept-the-azure-marketplace-offer","children":[]}]}]