What to do when you want to report any issue or raise Service request via Noventiq Support Portal.
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In your Noventiq Support account, navigate to the Tickets module in left menu ( https://support.noventiq.com/tickets/create)
Use button “+ Create ticket”
Enter your ticket details. The following fields are required:
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Under Subject, type the essence for the issue you're having
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Under Description, provide any additional information that will help the Support team troubleshoot the problem. Helpful information may include:
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Steps to reproduce the issue
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Any special circumstances surrounding the discovery of the issue (for example, the first occurrence or occurrence after a specific event, frequency of occurrence, business impact of the problem and suggested urgency)
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Exact wording of error messages
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Under Service, select your service package
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Under Service Item select item most relevant to your issue/request
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Under Priority, choose a specific priority, more details about the Priority: (en-IN) Priorities Definitions
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Under Ticket type, choose a specific type of ticket, more details about the Ticket type: (en-IN) Incident vs Service Request
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Attach the file if necessary
Click Submit
Noventiq Support