FAQ

This may happen due to the specifics of subscription products. If you manage products concurrently using the API and the portal, then the following may have happened. You created a product object through the API and then bound it as a renewal product to the product that initiated the subscription.
In such a case, you can view a renewal product through the portal at the first step. However, after that it is no longer displayed as a separate product. You can view its properties in the product that initiates a subscription.

Please note that if you enable a trial period when editing a product, the product identifier will change.
If you have already published buy links for a product having no trial period, then you have to update them so the customer can see the trial period in the product. The old links will continue being active, but the paid version of the product with no trial period will be available when clicking on them.

VAT calculation depends on the agreement signed with you. Countries of sale determine the setup.

Options:

• VAT included - enter the final product price that includes VAT.

• VAT on top - enter a product price without VAT; it is included automatically on the checkout page.

VAT rates are determined automatically according to countries of sale.