[{"id":"ci_6c08a954d4fd328c6ae5242217abb802772eba58f999194a72b60d38c5c15361","title":"Overview","path":"/en-SG/support/latest/overview","children":[]},{"id":"ci_1b318cfa541169611bb74815d75143bc68bed4c68f64a1ef33d332cb725f56ed","title":"Registration and Home page","path":"/en-SG/support/latest/registration-and-home-page","children":[]},{"id":"ci_59f2415b29ea73d6885d1cbddf90c35eccc62e46ce2b5cb56f02192953442516","title":"Glossary and Definitions","path":"/en-SG/support/latest/glossary-and-definitions","children":[{"id":"ci_5cd86ffc4d148ef9d00e9c7cfd1c974906da7e46ca2e8aa386660cb70872cf0c","title":"Incident vs Service Request","path":"/en-SG/support/latest/incident-vs-service-request","children":[]},{"id":"ci_c8cb66a86644928ac5ee5126e2559d70f095846639f71ffbb9b660f99c0db4c5","title":"Priorities Definitions","path":"/en-SG/support/latest/priorities-definitions","children":[]},{"id":"ci_21f716ed59211604765f64075ff1f076bd5efa7b324d8e13a513f767bd99e33b","title":"Response & Resolution Time","path":"/en-SG/support/latest/response-resolution-time","children":[]},{"id":"ci_e3f6c8d35d0777e3639290adf079182fa230847b9f8401858bd554fc9fc1592a","title":"Tickets Statuses","path":"/en-SG/support/latest/tickets-statuses","children":[]}]},{"id":"ci_c3d241a3588ce3e25709d00a8083dfe451a913e189598e32c3a3df7ccad2345e","title":"New ticket creation","path":"/en-SG/support/latest/new-ticket-creation","children":[{"id":"ci_9933d0cf83a7a8377d429c0fbe8cb73dac1ef9d55b1d332390981b258faf82a1","title":"Incident or service request","path":"/en-SG/support/latest/incident-or-service-request","children":[]},{"id":"ci_c10578fcfca5ab79b6cfd0d92d09fde546bc5ecf145a227da9aca7da05e564f3","title":"Critical incident","path":"/en-SG/support/latest/critical-incident","children":[]}]},{"id":"ci_b4cffb82ba612a4bfe47c38692e012b13a1eb51b690da44b677f1ecda85c3e86","title":"Requests for Change","path":"/en-SG/support/latest/requests-for-change","children":[{"id":"ci_8c32648be01ac0a87b5583f488f5fa85eb3e10bb4500e0e21a9b94a122eefa1d","title":"Change Requests Overview","path":"/en-SG/support/latest/change-requests-overview","children":[]},{"id":"ci_381c1cd7734e2fb4233a8048ad0fb7e2cd778f16f95c063ad1963caf9f142cba","title":"Change Lifecycle","path":"/en-SG/support/latest/change-lifecycle","children":[]},{"id":"ci_b31aab066bcd687217d19037f75160f8051ed3d10597348221559509514d6af7","title":"List of Changes","path":"/en-SG/support/latest/list-of-changes","children":[]},{"id":"ci_e635674564a6b99e991fe4d36ba8cc97714b775f6bbfaa5b636fe37f3202b404","title":"Detailed Page","path":"/en-SG/support/latest/detailed-page","children":[]},{"id":"ci_6dc9e6b95e09dad704916706e89e2237fc63192e5be6a36bd7e25b24a129a532","title":"Change Approval","path":"/en-SG/support/latest/change-approval","children":[]}]},{"id":"ci_0c3aa61c37439b58769d830dbf7e565dd5ca9d75e0de802844813eecc5c8a25a","title":"Tickets List and Communications","path":"/en-SG/support/latest/tickets-list-and-communications","children":[]},{"id":"ci_f42a2a68beb191b88706440894adfb85306de8fe5d05424eb93e5bc705569691","title":"Satisfaction Survey","path":"/en-SG/support/latest/satisfaction-survey","children":[]},{"id":"ci_7be67f0a166ca1fd10c627202db425eb4df91b8f12e9cc243a2d0f7740b9a72b","title":"Reports","path":"/en-SG/support/latest/reports","children":[]},{"id":"ci_71f450422e845eddbeb96bd48af29ff7b14513279a91099bc87770a3ab6e044e","title":"FAQ","path":"/en-SG/support/latest/faq","children":[{"id":"ci_913d3d9d40307c33cb75e6748aa7ba04b755b33a0aa79d9fda5393c2b62536af","title":"Q&A","path":"/en-SG/support/latest/q-a","children":[]},{"id":"ci_b24a8962c3593a8dcd4fd7fd55dce3cdff5f5d6633da56ba8d25e646bf4dc4e3","title":"Accept the Azure Marketplace offer","path":"/en-SG/support/latest/accept-the-azure-marketplace-offer","children":[]},{"id":"ci_a14cfdddc3692342d2be48a41441dd0f98d00eb30a908f7f81b434248ab7739c","title":"Support packages Terms","path":"/en-SG/support/latest/support-packages-terms","children":[]}]}]