[{"id":"ci_ad4e758d8c8840d5af2602421774086af1bc5b90a702616e78f6433900426c26","title":"Overview","path":"/en-MY/support/latest/overview","children":[]},{"id":"ci_41d803fcdbe1baa1eb721209033000347af446306414d986c8a4e8c02db2ae6d","title":"Registration and Home page","path":"/en-MY/support/latest/registration-and-home-page","children":[]},{"id":"ci_c26285f2c690b2c64f94bc020c575b1b34719a1a45b4dabdea8272a3859ca1bd","title":"Glossary and Definitions","path":"/en-MY/support/latest/glossary-and-definitions","children":[{"id":"ci_7b88ed1ef38c63e32e47266ac0875a0c23ef08ba21afbf3233188be442a22d88","title":"Incident vs Service Request","path":"/en-MY/support/latest/incident-vs-service-request","children":[]},{"id":"ci_1e00eed351ab969b9d1a9cf0cd37e8cd83a3c05f92cef910a3d7d8cb787facbf","title":"Priorities Definitions","path":"/en-MY/support/latest/priorities-definitions","children":[]},{"id":"ci_5ceedd789c178290fa7672dbf626b0198b6c9ce19793075a0db45599faae9530","title":"Response & Resolution Time","path":"/en-MY/support/latest/response-resolution-time","children":[]},{"id":"ci_665f9e9de445508782e125d6d86d5ce8d0d6bdf0fc4fcf275f5fd4b610f4c31a","title":"Tickets Statuses","path":"/en-MY/support/latest/tickets-statuses","children":[]}]},{"id":"ci_6d51cebfa69e31ab143f0d34a130a32abc4154830af92efb205afa0cb26b5d7a","title":"New ticket creation","path":"/en-MY/support/latest/new-ticket-creation","children":[{"id":"ci_0cb097f30778aba6b4f4eae88dd20056740d38f9f0bc45971f207564104d2dd0","title":"Incident or service request","path":"/en-MY/support/latest/incident-or-service-request","children":[]},{"id":"ci_40b8905e8f6fde9ba4af489074bb78e1de4a5873bca9e969c6ce19066266ce60","title":"Critical incident","path":"/en-MY/support/latest/critical-incident","children":[]}]},{"id":"ci_0b00ba6bc42532c44bce433fd6cfa4c301c424016d96b68a947e512ac1dd6a49","title":"Requests for Change","path":"/en-MY/support/latest/requests-for-change","children":[{"id":"ci_9690b15d58d5e13781a793a57e309138c1603ca66114de5c1553d36a1870f31f","title":"Change Requests Overview","path":"/en-MY/support/latest/change-requests-overview","children":[]},{"id":"ci_0b3ac26d4437fadb87e0aa64494ea691e0f571e3905638c7f46e04d547cb4455","title":"Change Lifecycle","path":"/en-MY/support/latest/change-lifecycle","children":[]},{"id":"ci_5661fdda4d57ba63aa12a3e9b83ceb9d166cafece0e8f8fb17938ead70ec5f58","title":"List of Changes","path":"/en-MY/support/latest/list-of-changes","children":[]},{"id":"ci_b765da9fb182395cc4dfca5e5700031026bc2f964158af03a630d5b23b98f427","title":"Detailed Page","path":"/en-MY/support/latest/detailed-page","children":[]},{"id":"ci_1e7d396b70ef3065855dfd80c7f1cec6bac016014269b6d1fdd0f9e78b16b7e3","title":"Change Approval","path":"/en-MY/support/latest/change-approval","children":[]}]},{"id":"ci_2d6093249e81e7eeee20bdea1241cd76dd1dcc1b92bb98b4a6fbeb72a40a6e89","title":"Tickets List and Communications","path":"/en-MY/support/latest/tickets-list-and-communications","children":[]},{"id":"ci_830983bafdea48aee2c468e5c3ec7d35ff628b584e643d5cd4681cf191c2e755","title":"Satisfaction Survey","path":"/en-MY/support/latest/satisfaction-survey","children":[]},{"id":"ci_cca08620d2c4cf957b4d5dfe03e47c5971d311ef60cf7bb0bce1128bd7196f33","title":"Reports","path":"/en-MY/support/latest/reports","children":[]},{"id":"ci_2ad4fab2a9d3d9b4c817bb5efcff45d12739c3cc06971fc0c3ce9c5eacae056a","title":"FAQ","path":"/en-MY/support/latest/faq","children":[{"id":"ci_c0e4d519551e519cac7af600736803b83f990c2a023e895a2f889abf1bb3a6b6","title":"Q&A","path":"/en-MY/support/latest/q-a","children":[]},{"id":"ci_6742ce663963fc5dbf68e2bff5cb943f5824a954f65bc6004c2ecce5a3c4f917","title":"Accept the Azure Marketplace offer","path":"/en-MY/support/latest/accept-the-azure-marketplace-offer","children":[]},{"id":"ci_1fe3919640666eec5c55f34dac01424f9cc1374ebe2a72dcbf8d7f9f12612a96","title":"Support packages Terms","path":"/en-MY/support/latest/support-packages-terms","children":[]}]}]